Personal Information:
Marital Status: Married, 2 Children
15 & 9 Years.
Nationality: Dual National:
Australian & British.
Passport: European Community
- UK.
Date of Birth: 12th May 1954.
Age: 46
Place of Birth: Nairobi, Kenya.
Summary of Experience:
-
29 Years experience in the Travel Industry.
-
5 Years Sales Team Leader in Call Centre.
-
Accredited Facilitator Interpersonal Managing
Skills.
-
2 Years Training Officer in Call Centre.
-
Shift Supervisor-Managing Call Centre outside
of Business hours.
-
Flight Controller-Revenue Optimisation.
-
Pre-Flight Checker-Seat Optimisation.
Education:
1965-1971 Weobley Secondary Modern
High
School. Weobley, Herefordshire, England.
1970 GCEís - ëOí Levels - Equivalent
to ëLeavingí Standard.
Passes in Mathematics, English, Technical
Drawing and Art.
1969 College of Preceptors - passes in
10 subjects.
Computer Skills:
-
Microsoft Office Package: Including Windows
95/98/NT, Word, Excel, and Powerpoint.
-
Internet.
-
Calypso, Qikres and Merlin.
-
Lotus Package: Incl E-mail and SmartSuite.
Professional Experience:
1994-23 September 2000 - Ansett
Australia.
Telephone Distribution.
205 Greenhill Road, Eastwood. SA5035.
Sales Team Leader.
Key responsibilities: Motivate, Develop
and Coach a Sales Team to achieve Local & National Sales targets. Maintain
Communication links between Team members and Management. Plan, Organise
and Conduct Performance and Development Reviews for team members. Role
Model acceptable Performance and Behaviours
1992-1994 - Ansett Australia.
Reservation Sales.
205 Greenhill Road, Eastwood. SA5035.
Flight Controller, Shift Supervisor, Sales
Agent and Pre-Flight Checker.
Key Responsibilities: Revenue and Seat
Optimisation through Oversell Profiles, Waitlist confirmation and
ëNoshoí avoidance. Monitor Staff Attendance, Performance and
Overtime requirements to maintain suitable Customer Service Levels.
1991-1992 - Ansett Australia.
Reservation Sales.
205 Greenhill Road, Eastwood.SA5035.
Training Officer and General Sales Supervisor.
Key Responsibilities: Induction Training
and Skill assessment for new employees. Resolve Customer Complaints and
issues referred by Sales Agents. Ensure Sales Agents compliance to Ansettís
Policies and Procedures.
1986-1990 - Ansett Australia. Reservation
Sales.
150 North Terrace, Adelaide. 1986-88
205 Greenhill Rd, Eastwood. From 1988.
Reservations Sales Agent.
Key Responsibilities: Maximise Sales and
Revenue by selling the Ansett range of products and services to our Customers
and cross-selling commissionable services such as Hotels, Cars and Insurance.
1981-1986 Airlines of South Australia.
150 North Terrace, Adelaide.
Human Resources.
Key Responsibilities: Preparation and
Payment of Payroll. Maintain Personnel records for Attendance, Annual Leave,
and Long Service Leave.
1971-1981 Airlines of South
Australia.
Adelaide Airport.
Finance Department.
Key Responsibilities: Accounts Payable;
Accounts Receivable; Fuel/Oil Account Reconciliation.
Career Highlights:
Worlds Best Practiceí Tour of
USA & UK to investigate available Call Centre Practices and Technology.
Development Courses:
-
Ansett Leadership Program.
-
Key Performance Indicators.
-
Negotiation Skills.
-
Targeted Selection.
-
Team Leader Modules 1/2/3.
Accreditations:
-
Achieve Global and Learning
-
International Accreditation for
-
ëInterpersonal Managing Skillsí Seminars.
-
S.A. Fire Service Fire Safety.
-
O.H.& S. Workplace Safety.
Extracurricular Activities:
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Pennant Squash.
-
South Australian Masters Squash.
-
Interline Club of South Australia.
-
Gardening.
-
Home Renovation.
Awards Received:
Reach Out Award for Excellenceí
from Ansett Australia in October 1995 for designing an innovative Rewards
& Recognition Scheme for Telephone Sales Consultants.
References:
Mr David Rundle:
Manager ëFree to Choose.í- Leisure.
Ansett Australia, 205 Greenhill Rd, Eastwood.
SA5035
Telephone: 08 8208 4265 B
Ms Vanessa Digby:
National Training and Development Manager.
Ansett Australia, 501 Swanston St, Melbourne.VIC3000
Telephone: 03 9623 3527B
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